ACCESSIBILITY

OUR COMMITMENT TO ACCESSIBILITY: WELCOMING ALL GUESTS WITH OPEN ARMS

At ibis Adelaide, we take immense pride in our dedication to accessibility, ensuring that every guest feels welcome and comfortable during their stay. We firmly believe that travel should be an enriching experience for everyone. Our commitment to accessibility is a cornerstone of our hospitality, and we strive to exceed expectations in providing an inclusive environment for all.

Our team is trained to respond with sensitivity, flexibility and professionalism to ensure an inclusive and comfortable experience for all. During the booking process, we actively seek to understand guest requirements—whether accessibility, language, dietary or cultural. Where information isn’t provided in advance, our reception and events teams are equipped to ask respectful, thoughtful questions to help deliver personalised support.

Our commitment to inclusivity is reflected in how we prepare, welcome, and care for every guest—ensuring equal access and a seamless stay.

View our online Accessible Guide here

THOUGHTFULLY DESIGNED ACCESSIBLE ROOMS

We offer 13 Special Access Rooms designed with thoughtful consideration to cater to the unique needs of our guests with mobility challenges. These rooms feature step-free entry, wider doorways, spacious layouts, and adapted bathroom fixtures to ensure ease of movement and independence. Accessible bathrooms are equipped with roll-in showers, grab bars, and lowered sinks, promoting comfort and convenience for all our guests.

CONTINUOUS IMPROVEMENT THROUGH GUEST FEEDBACK

At ibis Adelaide, we consider guest feedback invaluable in our quest for excellence. We actively seek input from our guests with disabilities or specific accessibility requirements to understand their needs better. Your valuable feedback allows us to continually enhance our services and facilities, ensuring that every visit is a seamless and gratifying experience.